FAQs 2020-11-23T17:29:34+08:00

FAQs

1. Can I have a sample?

  • Yes, we are honored to provide you samples for quality check.
  • Sample fee is 100usd per style,and it can be refundable if actual order quantity reach 5000pcs.

2. Sample time

  • For stock sample, it takes 1-3days.
  • For redo new sample, it takes 5-10 days.

3. MOQ(Minimum order quantity)

   3000-5000pcs, it depends on which items.

4.Can I mix different models in one container?

   Yes, different models can be mixed in one container, but the quantity of each model should be not less than MOQ.

5. Payment term

   T/T 30% as deposit, the balance 70% should be paid before shipment.

6. Lead time

   15-40 days, it depends on order quantity.

7. Can you make customized design?

   Yes, we can make customized design. And for customized design, we need to open new mold.

8. How much is the mold fee?

   It depends on size and design. For size 6cm round shape, it costs about 2000-2500usd.

9. How long does it take to open a new mold?

  • Before making a new mold, we need to print a 3D prototype to confirm the shape, it costs about 100usd, and it takes 3-7 days.
  • After the prototype is confirmed, we can open the mass production mold, it takes about 20-30 days.

10. Product certificate?

  • We have material’s MSDS report.
  • Generally, customers want test reports in their name, so they would arrange the test by themselves. We can provide samples to do test before placing an order. And we can ensure all our products can past EN71,REACH,ROHS,ASTM,6P, etc test standard.

11. Factory audit/certificate?

  • Yes, we have ISO9008:2008 quality management system certificate, and ISO14001:2004 environmental management system certificate.
  • Disney FAMA, COG ethical sourcing audit CAP’s report, Merlin social audit report, Sedex Members Ethical Trade Audit Report,SMETA Corrective Action Plan Report.